Shipping policy

    Shipping Policy – Huiarau 

    Thank you for shopping with Huiarau Range. We are committed to providing you with the best customer experience, including timely and secure delivery of your orders.


    1. Processing Times

     

    • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been received.
    • You will receive a confirmation email with tracking information once your order has been dispatched.
    • On the odd occasion where we may be away from Huiarau office you will be notified if processing your order is delayed. Will recommence packing and shipping as soon as we are back in office, for the next business day.


     

    2. Shipping Rates and Delivery Estimates

     

    • Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
    • New Zealand: Delivery typically takes 2–5 business days.
    • Australia: Delivery typically takes 5–10 business days, depending on location.
    • Rural and remote area deliveries may take additional time.


     

    3. Delivery Method

     

    • We use trusted courier services for all deliveries.
    • A tracking number will be provided via email once your order is dispatched.
    • Please ensure your delivery details are accurate when placing your order. Huiarau Range is not responsible for any orders shipped to incorrect addresses provided by the customer.


     

    4. Shipping Delays

    • Huiarau Range is not liable for courier delays, customs processing times (for Australia), adverse weather, or other factors beyond our control.
    • We will do our best to assist you with tracking and resolving any shipping issues.

     

     

    5. Damaged or Lost Packages

    • If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damage.
    • If your package is lost in transit, please contact us at huiaraurange@gmail.com and we will work with the courier to investigate.

     

    6. Contact Us

    For any shipping questions or support, please contact:

     

    • Email: huiaraurange@gmail.com
    • Facebook: Huiarau Range
    • Instagram: @huiaraurange